Customer Service

Certificate of Achievement

Students successfully completing this program will receive a Certificate of Achievement. This one-year curriculum provides students with the training required to fill support services positions such as customer service representative or associate in any type of business or other organization.

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What You Can Do

This certificate will allow students to work in business or other organizations as a customer service representative.

Jobs

Customer Service Representative
Support Services Representative

Earning Potential

View the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, for Customer Service Representatives at Customer Service Representatives: Occupational Outlook Handbook:: U.S. Bureau of Labor Statistics (bls.gov)

Modes of Instruction
Learn more about the modes of instruction offered at John A. Logan College.

Program Details

00BUS 0021

FIRST YEAR – FALL SEMESTER

OFT 116	Keyboarding I¹	3
OFT 135	Office Language Skills	3
BUS 255	Customer Service	3
OFT 207	Computer Applications for Business	3
		12

FIRST YEAR – SPRING SEMESTER

ACC 100	Business Accounting OR ACC 200 Financial Accounting I	3
BUS 235	Business Communication	3
MGT 112	Principles of Management	3
COM 115	Speech OR COM 116 Interpersonal Communication	3
		12

Total Hours for Degree

Notes and Information

Proficiency exams are available for OFT 116 (requiring a production test as well as 40 wpm with no more than three errors on a three-minute straight-copy timing) and OFT 117 (requiring 55 wpm with no more than three errors on a three-minute straight-copy timing) for students entering the program with a sound background in keyboarding. See your advisor or the chairperson of the Business Department for information. ↩︎

Fall Only Courses	Spring Only Courses
BUS 255	MGT 112

The Customer Service Certificate is a minimum of 24 credit hours. Please use our Tuition and Fees page to calculate your approximate cost.

*Students will be responsible for additional classroom materials and tools.

Official John A. Logan Bookstore Apparel, Merchandise & Gifts

John A Logan College is accredited through the Higher Learning Commission. For more information on programs with specialized accreditations please visit Programs with Specialized Accreditations – John A. Logan College (jalc.edu).

John A Logan offers a seamless transfer to the next step in your educational journey for many of our programs. Our academic programs prepare you for what you will need to transfer to a four-year college or university. When you have selected the college where you would like to transfer, it is important to review their specific admission and course requirements. John A Logan College has many articulation agreements with various colleges.

Transfer Planning – John A. Logan College (jalc.edu)

Administrative Assistant – AAS Degree

Business Fundamentals: Graduates will demonstrate a solid understanding of fundamental business concepts, including marketing, management, finance, and operations, enabling them to effectively analyze and contribute to business activities.
Effective Communication: Graduates will possess effective communication skills, both written and oral, enabling them to articulate ideas, collaborate with diverse teams, and present information persuasively to various stakeholders in a professional business environment.
Ethical Decision-Making: Graduates will apply ethical principles to business scenarios, demonstrating their ability to identify ethical dilemmas, evaluate potential courses of action, and make ethical decisions that align with legal and social responsibilities.