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Student Complaints

John A. Logan College is committed to equal opportunities for all students. The College has established procedures for the fast and fair resolution of student complaints. Students are welcome to contact the Ombud to discuss issues, identify which process to follow, or prepare for steps within a process. Click here for more information about the Ombud.

Student Complaint Procedure

If you have a complaint, please refer to the procedures outlined in the Student Guidebook and/or Administrative Procedure 831.

If you have a complaint that cannot be resolved by the College you have the option to contact the Illinois Community College Board.
Click here for more information about contacting the Illinois Community College Board.

Student Concern/Comment

If you have a Concern or Comment you would like to share please use our Concern/Comment Form.

Distance Learning Students

If you are an online student and feel that your complaint has not been satisfactorily resolved through the Student Complaint Procedure you may contact the Illinois Community College Board when seeking a resolution.

If you are a student living out of the State of Illinois you may also file your complaint with the state in which you reside: Student Complaint Information by State

State Authorizations

Higher education institutions and the U.S. Department of Education share a common goal: to support students in educational programs that lead to state licensure, enabling them to fulfill the educational requirements necessary for employment in their chosen field. According to U.S. Department of Education regulations 34 CFR 668.14(b)(32), starting July 1, 2024, all institutions must disclose whether the curriculum for Title IV-eligible programs designed or advertised as leading to professional licensure or certification required for employment meets state educational requirements where a student is located. Disclosure is required regardless of a program’s modality. Academic programs that provide a path to optional, national, or industry certifications do not require disclosure.

John A. Logan College strives to ensure that information regarding educational requirements for licensure or certification is up to date; however, state requirements may change. Beyond educational requirements, state licensure boards may require applicants to complete professional examinations, background checks, years of professional experience, residency requirements, jurisprudence exams, and other training.

The new U.S. Department of Education regulations, 34 CFR 668.14(b)(32) require colleges to assign programs leading to licensure to one of two categories; “Yes, meets state requirements” or “No, does not meet state requirements.”

John A. Logan College’s educational programs are designed to meet licensure requirements in the state of Illinois regardless of the modality of instruction. The programs listed below meet educational requirements for professional licensure or certification for that occupation in Illinois:

John A. Logan College cannot guarantee licensure in other states. State laws, regulations, and policies governing professional licensure may change at any time. The decision to grant a license or certification is the purview of the state. Only state licensing agencies or boards can determine whether an academic program meets or partially meets educational requirements for licensure. John A. Logan College cannot guarantee an individual’s attainment of any professional licensure or certification, in any field, in any state. At this time, per regulations, the College must assign, “No, does not meet requirements” in states other than Illinois.

Students are encouraged to contact the appropriate state licensing authority directly to determine if John A. Logan College’s program meets the educational requirements for licensure before beginning the program. Many John A. Logan College licensure program graduates have successfully transferred into careers and obtained licensure in states other than Illinois.

Cosmetology Teacher Program – Certificate – John A. Logan College (jalc.edu)

Cosmetology – Certificate – John A. Logan College (jalc.edu)

Cosmetology – AAS Degree – John A. Logan College (jalc.edu)

Emergency Medical Services – AAS Degree – John A. Logan College (jalc.edu)

Emergency Medical Services – Certificate – John A. Logan College (jalc.edu)

Emergency Medical Technician – Certificate – John A. Logan College (jalc.edu)

Nursing – Practical Nursing Full-Time Program – Certificate – John A. Logan College (jalc.edu)

Nursing – Practical Nursing Part-Time Program – Certificate – John A. Logan College (jalc.edu)

Nursing (ADN) Part-Time Program – AAS Degree – John A. Logan College (jalc.edu)

Nursing (ADN) Hybrid Online Full-Time – AAS Degree – John A. Logan College (jalc.edu)

Nursing (ADN) Full-Time Program – AAS Degree – John A. Logan College (jalc.edu)

Distance Learning Student Resources

The National Council for State Authorization Reciprocity Agreements (NC-SARA) has developed a variety of resources specifically designed for students. Click the links below to learn more: